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Main Street America Home Insurance Review (2023)

Main Street America is owned by American Family Insurance. With ‌essential add-ons available, you can easily customize your home insurance policy to best suit your unique needs with Main Street America.

Read Time: 8 mins

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Main Street America Home Insurance Review
3.8
★ HOIC RATING
Premiums 4
Claims 3
Customer Satisfaction 4
Financial Standing 4
PROS
  • Financial stability is favorable.
  • There are plenty of discounts, even for loyal customers.
  • Their claims process is promising.
CONS
  • There’s no online quote tool.
  • Agents have a hard time with communication.

In 1923, the National Grange Mutual Insurance Company (NGM) was established to offer inexpensive insurance to members of the Grange Fraternity in New Hampshire. And so marked the beginnings of Main Street America Insurance.

Main Street America Insurance’s core values remain unchanged, even with its growth over the years. Their priority is still to build genuine relationships, offer personalized and affordable insurance, and give their clients a secure and confident future, just as they did almost a century ago.

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American Family Insurance acquired Main Street America Insurance in 2018, effectively making AmFam the 12th-largest property/casualty insurance group in the United States. This strategic acquisition allowed American Family Insurance to use Main Street America Insurance as its distribution channel, focusing on reaching its target market through independent agents.

With a little research, we uncovered more information about Main Street America’s home insurance. Keep reading to find out what kind of protection you can expect from this insurer’s protective products for homeowners. We’ll discover how customers feel about their service and product delivery, plus we’ll see how their financial stability is holding out in such a tight industry. 

Main Street America homeowners insurance coverages

Main Street America claims to comprehend that each home is distinctive, just like its owner. Consequently, they provide additional coverage and a variety of options to tailor your protection for your home’s interior and exterior.

We believe it’s this notion that created the space for Main Street America to exclusively offer its products through independent agents. As a result, we’re not able to see these prestigious coverages first-hand or update them at our will. 

Nevertheless, Main Street America lets us know that their home insurance protects everything you’d expect it to, and then some. This includes the basics, like:

  • Your dwelling: Safeguards your dwelling and its affiliated constructions, including an attached garage or porch.
  • Other structures on your property: The policy encompasses distinct edifices situated on your premises, such as a storeroom for equipment, detached garages, or fences.  
  • Your personal belongings: Regardless of where you are, you can be comfortable knowing that your personal property is protected. This encompasses items like furniture, clothes, dishes, and more. 
  • Additional living expenses: “Loss of Use” coverage from Main Street America helps you pay for the funds associated with lodging and alternate living while your property is being rebuilt or repaired. 
  • Personal liability: This coverage refers to your legal liability when you have a lawsuit against you for harming someone or their belongings. 
  • Medical payments to others: In the event of any accidental injury caused by you or on your property, compensation will be provided to the affected party.

Main Street America’s additional coverages

There are times when you may require additional protection for your lifestyle and peace of mind. That’s why home insurance companies like Main Street America provide various extra coverage options beyond our standard home insurance. With these choices, you can customize a plan that suits your unique needs, including:

The Homeowners Elite Program offers a range of coverage options divided into three levels. Each level comes equipped with replacement cost coverage. The platinum endorsement offers extra protection for valuables and reimburses living expenses in case of loss. 

Home Systems Protection is an endorsement that safeguards against mechanical breakdown and electronic damage of appliances, including HVAC. Additionally, service line coverage secures protection for underground electrical and water/sewer line loss due to failure.

Main Street America allows you to safeguard your home from cyber threats and financial fraud with the Home Cyber Protection endorsement. Coverage here includes complete protection against data breaches and ransomware attacks. 

Identity theft is a rampant crime that can cause significant financial and emotional harm. With identity theft coverage from Main Street America Insurance, you can trust that your identity is safe. In case of identity theft, the insurer claims to guide and support you in recovering your identity, assets, and reputation so that you can resume your life with minimal interruptions.

Main Street America home insurance premiums

Main Street America and its affiliates administer protection for homeowners in over 30 states across the country. In the spirit of working personally with an agent, you can find out more about how much your coverage will cost when you get in touch with one. 

For Main Street America home insurance, you could expect to pay a premium between $802 and $2,734 for around $350,000 in dwelling coverage. This is based on the states served and the average annual premiums paid there. These prices vary depending on various factors, including fraud levels and the number of claims filed in the state, and weather-related risk factors. 

Your annual premium will also depend on how much protection you need. For example, a home that only needs $200,000 worth of dwelling coverage may experience lower payments. This may especially be the case if they live in a state where home insurance rates are the most affordable.

Customers find their rates to be relatively favorable, some declaring that they were attracted to the company first by their cheaper prices.

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Main Street America homeowners insurance discounts

Luckily, with Main Street America, you can find peace of mind without spending too much money. This insurer facilitates the benefit of various discounts that will save you money. Discover the potential savings that could apply to you with these eligible discounts:

  • New customer: Receive an onboarding discount for switching from another insurer to Main Street America. 
  • Multi-policy: You can see savings on your premiums when you have more than one policy open. This could be an auto, home, or umbrella policy bundle. 
  • New home: When you buy a new home that was built recently, you can get a few dollars off your annual premium. 
  • Loss-free: Refrain from filing claims for a certain number of years, and you’ll receive a discount. 
  • New home purchase: When you’re a brand-new home buyer, you can benefit from celebratory savings. 
  • Loyalty savings and loss forgiveness: When you’ve been with Main Street America for a certain number of years, you will start to receive loyalty savings. This includes a guard against your yearly premium even after you file claims. 
  • Gated community: If you live in a home within a secured, gated community, you may be eligible for savings. 
  • Active adult (55+): If you’re over 55 years of age, you could receive a discount. 
  • Alarm credits (Fire, Smoke): This discount is reserved for those with smoke or fire alarms installed in their homes. 

Customer satisfaction ratings 

The interesting thing about Main Street America Home Insurance is that the company as a whole received less than the average number of complaints in 2022. On the National Complaint Index, where 1.00 is the scale for the average level of complaints, this insurer only received 0.56. However, the level of complaints regarding their home insurance was high enough to register as a 1.04 for the same year. 

When we try to find evidence to back this up, we found many customers on the internet cite unfriendly customer service that makes the company difficult to work with. In fact, communication seems to be a trend with most gripes you’ll find online.

To back this up even further, Main Street America only has an A rating for customer communication since 2022. They’ve closed 11 complaints in the last 3 years, but more of those seem to be about their auto insurance.

Processing claims

If you need to file a claim with Main Street America, you can go to their website to file a claim there. We didn’t notice a way to track your claim from the site, though. During business hours, you can call your agent who can take care of the filing for you. Otherwise, you can call their Customer Care Unit at (877) 425-2467 at any time. 

Surprisingly, there aren’t many customers revealing claims nightmares. Actually, this insurer’s homeowners are expressing their appreciation for their adjusters’ speed and know-how. The NAIC can vouch for this as well. Of all those home insurance complaints mentioned earlier, not one was about their claims process. 

Financial stability reviews

Main Street America has maintained an “Excellent” A score from AM Best for financial stability for several consecutive years. They’ve also steadily received “Excellent” ‌scores for long-term issuer credit from the rating company. 

Weiss ratings confirm the belief that this insurer is financially stable in its current state. They have provided the company with a rating of “B-” for insurance safety, which dictates how Main Street America is a part of the lower 3rd of insurers who demonstrate stability with resources to thrive.

Final Verdict

For those seeking high-quality yet budget-friendly insurance with a plethora of discounts, Main Street America might just be the ideal choice. With ‌essential add-ons available, you can easily tailor your policy to best suit your unique needs while staying within your financial means.

This is especially nice considering the company has a better reputation for claims filing and completion. Customers may be happy about the outcome of their claims, but not many are thrilled with their service. 

This is likely because Main Street America solely relies on independent insurance agents to distribute its products. If you prefer managing your policy digitally, Main Street America might not be the most suitable choice for you.

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ABOUT AUTHOR

Lauren Bell is a data analyst by day, content writer and editor by night. When she’s not making data discoveries, she’s writing about them! She also enjoys writing about lifestyle and finance; two of her favorite topics.

As an Arkansas native, Lauren loves the fresh air. When she’s not hard at work in front of a computer, you could catch her spending time on an outdoor adventure with her two kids.

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