- Very comprehensive coverage.
- Low rates on insurance.
- Excellent customer service.
- Only available in select states.
- Minimal discounts provided.
Choosing an insurance company that is experienced in the industry is very important, and MAPFRE Insurance is one example of a company that is trusted by its customers. Founded in 1972, MAPFRE is based out of Massachusetts. They serve 13 states and offer a range of different insurance products. You can insure your home, car, RV, motorcycle, watercraft, and business through MAPFRE. They also offer a selection of additional services to help you protect what is most important to you.
They are known as the #1 home and auto insurer in Massachusetts and hold the rank of the 19th largest private passenger auto insurer. With a network of over 3,000 to assist you, MAPFRE aims to provide excellent service. Over the years, they also began working globally and want to become the most trusted global insurance company. As explained on its website, MAPFRE is working constantly to improve its products and give customers the best experiences possible.
When you choose MAPFRE for your homeowners insurance, you can expect them to strive for these values:
- Solvency
- Integrity
- Commitment to service
- Innovation for leadership
- Committed team
You can get homeowners insurance through MAPFRE if you reside in an owner-occupied home, an apartment, or a condo.
According to the MAPFRE Insurance website, MAPFRE Insurance offers home insurance policies in 13 states: Arizona, California, Connecticut, Idaho, Massachusetts, Maine, New Hampshire, Ohio, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.
MAPFRE Insurance was founded in 1972 in Webster, Massachusetts, where it originated as The Commerce Group. They have grown within Massachusetts to where they are the largest provider of homeowners insurance as well as private and commercial auto insurance. They provide upwards of over 4,000 independent agents/brokers who cover 19 states offering property and casualty plans.
MAPFRE provides a full line of insurance-related products for their policyholders including:
- Motorcycles
- Watercraft
- Businesses
- Home
- Auto
They are part of the MAPFRE Group which holds a global presence and ranked with the ‘500 Best and Most Admired Companies in the World’ for 2011.
Types of MAPFRE homeowners insurance policies & coverages
Getting a homeowners insurance policy through MAPFRE means you will start with the basics you would expect when shopping for insurance. They cover your dwelling, other structures, personal property, and personal liability. Unlike other carriers, MAPFRE also includes additional coverages that they consider standard.
You will automatically be covered for high-value items when you buy a homeowners insurance policy through MAPFRE. This includes jewelry, art, and furs. You also get coverage for your home systems and service lines that run underneath your home. It is great to get this additional coverage because these are often endorsements that are only optionally included by other insurance carriers. With MAPFRE, you are getting more than the standard coverage.
They also offer two specific policies for high-value homes and antique homes that come equipped with unique optional coverages. This makes them an inclusive carrier that aims to serve customers in many different living situations.
Premier Living—High-Value Home
- Guaranteed replacement cost
- Ordinance or law coverage
- Water backup
- Cash-out option (choose to rebuild or cash out in case of a total loss)
- Personal property is covered for all risks (this upgrades your plan from a standard HO-3 to a premium HO-5 policy)
- Additional living expenses
Restorationist—Antique Home
- Guaranteed restoration cost
- Ordinance or law coverage
- Cash-out option
- Additional living expenses
- Water backup
- Personal property is covered for all risks (HO-5)
- Blanket coverage for valuable items
MAPFRE home insurance discounts
In Massachusetts, there are discounts offered by MAPFRE when you purchase homeowners insurance. There are a few ways you can save money
- Bundling your home and auto with MAPFRE
- Completing a Homesafe Program/Education Workshop by the MAHA (Massachusetts Affordable Housing Alliance)
- Having burglar alarms, fire alarms, or sprinkler systems
It is uncertain if the company offers these discounts in other states, but it is worthwhile to ask an agent if there are any you qualify for. They do offer online quoting, which makes it easy to get a rate quickly. You can also work with a local agent if you prefer.
Additional coverages
After purchasing standard homeowners insurance with MAPFRE, you do have the option to select from a list of additional coverage. These are the ones they have listed online.
- Water backup
- Replacement cost coverage for contents
- Credit card forgery and counterfeit money protection
- Increased personal liability limits and medical payments
- Increased limits on certain personal property
- Special personal property coverage
After selecting the additional coverage you want on your policy, you can also purchase an umbrella policy through MAPFRE. This is a policy designed to protect you from personal liability claims that will apply to any other base policy you hold. These policies are typically written in increments of $1 million limits.
MAPFRE homeowners insurance premiums
Many online sources report that MAPFRE provides low rates to customers. For a homeowners policy with a $250,000 dwelling limit, on average you can expect to pay around $900-1000 annually. The national average for the same dwelling coverage is estimated to be around $1,428 annually. This can mean big savings that you will get when you sign up with MAPFRE, making it an affordable option for many. People appear to be very happy with the rates they provide. Given the comprehensive coverage they offer, this is a great deal on homeowners insurance.
One customer reports being with MAPFRE and finding a lower rate elsewhere. After showing this to MAPFRE, they were willing to negotiate the rate for the customer to keep them with the company. This shows a sense of loyalty and integrity, making them a good carrier to work with.
Claims
The reviews regarding MAPFRE’s ability to handle claims are mainly positive. One customer states they had a good experience with the company and received a quick payout. This is important when you are going through a loss and already experiencing a difficult time. It appears that MAPFRE truly cares about its customers.
A negative review states that after filing a claim, MAPFRE was not able to insure them any longer. They classified the home as being uninsurable because of the damage that was caused during the loss. This is one thing to keep in mind, as it seems MAPFRE does favor customers with no claims or minor claims.
Customer service
A few customers that have left reviews for MAPFRE state the company is easy to work with. They are able to get the help they need and appear to be very happy with how they are treated. This is a promising view of MAPFRE’s customer service and dedication to its customers. It is likely that you will be treated the same when you choose MAPFRE for homeowners insurance.
Through the NAIC, MAPFRE actually has no reported claims for 2022. This gives them a score of 0.00, which is superior. The national average is 1.0. This is another promising factor to consider when choosing an insurance provider. MAPFRE’s excellent customer service is highlighted through this rating.
Financial strength
BBB
Through the Better Business Bureau, MAPFRE received a score of A+ in terms of financial stability as a company. They have been accredited since January 2016.
AM Best
MAPFRE also has a great score with AM Best. As of October 2022, they hold an A rating. This is indicative of a company in excellent financial stability.
The verdict
MAPFRE is a great choice for your homeowners insurance needs. It is clear to see they insure a variety of different homes and do not care about the age of your home. The coverage they offer is naturally more comprehensive than most carriers, and they also give you the option to make it even better by choosing additional coverage.
You can likely save a lot of money by going with MAPFRE because their rates are already lower than the national average rates. When this is paired with any discounts you qualify for, you are likely to get a really good deal on your insurance.
MAPFRE excels at customer service, and this is reflected by its clean record that currently holds no complaints. People feel they are taken care of when they go with MAPFRE, and there are mainly positive reviews regarding the way the company handles claims. This company is likely going to be a great choice for your homeowners insurance if it is available in your area.
Frequently asked questions
You can get a quote from MAPFRE online, by phone, or through an independent agent. To get an online quote, you need to provide some basic information about yourself, your home, and your coverage needs. To get a quote by phone, you can call 1-800-922-8276. To find an agent near you, you can use the agent locator tool on the MAPFRE website.
You can pay your MAPFRE bill online, by phone, by mail or through automatic payments. To pay online, you need to log in to your account and select the payment option. To pay by phone, you can call 1-800-922-8276 and follow the prompts. To pay by mail, you can send a check or money order to the address on your bill. To set up automatic payments, you need to enroll in the EFT program and provide your bank account information.
You can file a claim with MAPFRE online, by phone or through the mobile app. To file online, you need to log in to your account and select the claim option. To file by phone, you can call 1-877-MAPFRE1 (1-877-627-3731) and speak to a representative. To file through the mobile app, you need to download the MAPFRE Insurance app and follow the instructions.
You can contact MAPFRE customer service by phone, email or mail. To contact by phone, you can call 1-800-922-8276 and choose the appropriate option. To contact by email, you can fill out the contact form on the MAPFRE website. To contact by mail, you can write to MAPFRE Insurance PO Box 709108 Webster MA 01570.
To cancel your MAPFRE policy, you need to contact your agent or call 1-800-922-8276 and provide your policy number and the effective date of cancellation. You may also need to provide a written request or a proof of new insurance. Depending on your state and the reason for cancellation, you may be eligible for a refund of the unused premium. However, you may also be charged a cancellation fee or a short-rate penalty. You should review your policy terms and conditions before canceling your policy.
