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Pekin Home Insurance Review (2023)

Pekin is an established regional insurance company. This insurer offers homeowners policies in 6 states. Pekin has received mainly positive feedback from its customers, most of which praise it for fair premiums and good claim handling.

Read Time: 7 mins

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Pekin Home Insurance Review
4.3
★ HOIC RATING
Premiums 4
Claims 4
Customer Satisfaction 4
Financial Standing 5
PROS
  • Many discounts available.
  • Known for fair pricing.
  • Great customer service.
CONS
  • No online quoting.
  • Homeowners insurance is only available in 6 states.
  • A few negative claims reviews.

Choosing an experienced insurance carrier is a must; this is exactly what you will get when you go with Pekin Insurance. They are an Illinois-based insurer that was founded in 1921. What started with providing reliable auto insurance transformed into a company that now insures homes, manufactured homes, condos, apartments, and businesses, and can even help with life/health insurance. Pekin has evolved into a comprehensive insurer that is known for serving customers in 22 states. Personal insurance products including homeowners insurance are available in just 6 states: Arizona, Illinois, Indiana, Iowa, Ohio, and Wisconsin.

Pekin prioritizes giving its customers peace of mind. They want to make the process of getting a policy as simple as possible, and they also aim to be straightforward. This is reflected on their website. After taking a look around, you will see a clear list of the products they have to offer as well as what is covered in each type of policy. Customers have access to plenty of useful information on the Pekin website.

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Aside from offering a range of insurance products, Pekin also gives back to the community. They have a program in place that encourages customers to go paperless in an effort to protect the environment. They also talk about the importance of protecting small businesses on their blog. This shows that Pekin truly cares about its customers and aims to make the community a better place, which is great when working with an insurance carrier.

Pekin homeowners insurance coverages

After choosing a home insurance policy with Pekin, you will get coverage for the dwelling, detached structures, your personal belongings, additional living expenses, personal liability, and medical payments. This is standard coverage when purchasing homeowners insurance, so you will be given the basics when you shop for a policy with Pekins. They do have additional enhancements you can add to customize your policy as well.

There does not appear to be an online quoting option, but you can quickly find a local agent by using the Pekin website. This is the best way to get a quote where you can discuss the terms of the policy and any coverages you would like to be included. During this process, you can also specify the coverage limits you need.

Additional coverages

When you are building your homeowners insurance policy, it is helpful to have options. Pekin offers a range of additional coverages you can choose to better protect your home.

  • Equipment breakdown: Coverage for your appliances and mechanical systems in your home.
  • Pet insurance: Liability coverage for pets living in your home.
  • Identity theft: Coverage to help you regain your identity after it is stolen.
  • Replacement cost contents: Coverage to insure your belongings at replacement cost value with no depreciation.
  • Water backup: Coverage for water backup caused by sewers or drains.
  • Refrigerated property: Coverage for spoilage in case refrigerated areas are damaged.
  • Earthquake: Coverage for damage related to earthquakes

These are all useful additions to keep in mind, as they are not included on standard homeowners insurance policies. You can add any of these to your quote when you begin working with a Pekins agent.

Pekin home insurance discounts

Pekin does offer its customers discounts on insurance, so this can become a great way to save money on a policy. These are the discounts they currently have listed on the website:

  • Home and auto: Bundle your home and auto insurance with Pekin.
  • New roof: Have a new or updated roof.
  • Protection devices: Have fire and burglar alarms installed.
  • Actual cash value roof: When you choose for the insurer to pay for the actual cash value, if necessary, of the current state of your roof.
  • Paid-in-full: Pay your policy in full.
  • EFT payments: Set up automatic payments for your policy

It does state online that more discounts are available that are not listed, so it is worthwhile to ask an agent if you qualify for any others. This can help you save even more money on your homeowners insurance.

Pekin homeowners insurance premiums

It is unknown exactly how much you can expect to pay for a homeowners insurance policy with Pekins, but customers have left reviews stating the pricing is very fair. Some have said Pekins is comparable to other competitors and always aims to keep rates low. This is also stated on the website, making it known the company hopes to be a cost-friendly option for customers. Overall, it appears they have good rates based on these factors.

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Claims experience

There are mainly positive reviews left for Pekin’s claims handling. Many people have gone through storms, flooding, and hail damage with no problems. They stated the claims team was very easy to work with and payments were sent out efficiently. It appears that a majority of people who have had to file claims have been left with good experiences.

There are a few negative reviews stating that the company takes several months to pay out claims and that the service was not very efficient. One person states they were given a cancellation after filing a claim that occurred because of storm damage.

Customer service

When it comes to customer service, it appears that Pekin has a good reputation. Many people are very happy with the level of customer service they have received. They are able to get help when they need it, and they find the team very helpful and caring. There are a handful of negative reviews, but most of them reflect that Pekin seems to have a good handle on how to treat its customers.

Taking a look at customer complaints, Pekin is also in good standing. The NAIC indicates that a score of 1.0 is the national average for a homeowners insurance carrier, and Pekin holds a score of 0.53. This is much lower than the national average and reflects that the company has only received three complaints in 2022. This is a good sign when choosing an insurance company to protect your home.

Financial strength

BBB

Pekin has been accredited with the Better Business Bureau since June 1949. They currently hold an A+ rating for financial stability, which is considered an excellent rating.

AM Best

Pekin holds an A- rating through AM Best. This is also seen as an excellent rating, and it appears the company is financially stable.

The verdict

Pekin appears to be a solid choice when it comes to homeowners insurance. They have a lot of great information online, offer many different insurance products, and have been in business for several decades. Their policies are also known for being affordable, as well as discounted effectively when you qualify.

If you are looking for a good insurer who can protect your home, you will find this with Pekin. They have a helpful team that excels at customer service, leaving most people feeling very satisfied with the company. They are decent at handling claims, and it appears a majority of individuals have experienced positive results.

If Pekin is available in your state, it can be worthwhile to consider them for your homeowners insurance needs. They have the ability to insure many different types of homes, making them a great choice no matter what your living situation consists of.

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ABOUT AUTHOR
Kristen Nadel has worked as an insurance agent for 4 years and has an extensive background in writing homeowners insurance content. She is also a published author residing in Oklahoma. Her creative spirit and tenacity for excellence allow her to stay inspired. Writing is more than just a task to her — it is a lifelong passion.
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