Pacific Specialty Insurance Company has been servicing customers for well over 30 years. They are an admitted company within all 50 states, including the District of Columbia and are based out of Menlo Park, California. Admitted is the stamp that you receive when you have met all government regulations for the insurance industry and they have done so for all 50 states. McGraw Insurance Services administers the Pacific Specialty Insurance policies which are sold explicitly through independent agents. Online quoting is not available for policyholders, however, there are online services for accessing accounts and for claims.
Pacific Specialty has been accredited with the Better Business Bureau since 2016 with an A rating. They have A- ranking for financial strength rating with A.M. Best. Their website is rather vague as to passing out quotes and not providing a whole lot of specific information. You actually have to call an agent to find out any real hardcore facts.
Table of Contents
There are a few ways that you can save money with Pacific Specialty.
- Community being gated
- Being age 55+, retired
- Transfer Discount
Perils Covered With Plan
The perils as covered by Pacific Specialty are the standard with very little deviation.
- Lightning strike or fires
- Heavy Windstorm or hail
- Episode of Explosion
- Riots or civil commotions
- Aircraft damage
- Vehicles damage
- Sudden, accidental smoke damage
- Vandals and mischief consider malicious
- Falling object damage
- Weight from sleet, ice, snow causing damage
- Discharge that is accidental, overflow of steam/liquid of water heater, appliances, etc.
- Sudden, accidental tearing or cracking or burning or bulging with the water heater, etc.
- Freezing with the water heater, appliances, etc.
- Sudden, accidental damage from artificially generated electrical current
- Damage by glass/safety glazing materials
- Volcanic damage
Earthquake coverage is available with protection upwards of $2.5 million which you can get with your property policy or on a standalone. You will have complete coverage for contents and up to $100,000 with loss of use as well as enhanced cover for things like pools and valuables. This is nice because not many homeowners policies provide for earthquake coverage.
There is a massive list of unacceptable risks that will not be covered by Pacific Specialty, e.g. if your home is older than ’76 (with special exceptions) or if you live in a forest, wooded area, or near brush, and there are a whole lot more.
Basing the homeowners insurance value on the replacement cost of your home makes setting the appropriate amount a very crucial aspect of buying your homeowners policy. With Pacific Specialty, they have a team of specialists with access to tools that help them to evaluate the fundamentals of your home in order to give you appropriate suggestions on the coverage you should opt for. In the instance that you receive a total loss claim, there is also Extended Replacement Cost Coverage that will provide additional coverage for you allowing that you will have more than enough to rebuild. Also, while the home is uninhabitable they will provide Additional Living Expenses while the rebuild is happening.
In order to get your premium rates reduced you can have your deductible set to where you would like it with a range beginning at $500 going all the way up to $5,000.
Coverage A – Dwelling: The residence as described will be covered at 100% of replacement cost without a deduction for depreciation.
Dwellings that hold replacement costs above $1,000,000 for new business and $1,100,000 for renewal. Acceptable replacement cost limit may be reduced for all risk subject to reinsurance placement and restriction.
Coverage B – Other Structure: Unattached private structures on insured premises covered at 10% of Coverage A amount.
Coverage C – Personal Property: Unscheduled personal property will be covered at 50% of Coverage A amount without deduction for depreciation. Items known to hold specific value have been designated special limits of liability.
Coverage D – Loss of Use: This will be covered at 20% of coverage A.
- Removal of debris
- Reasonable repairs
- Trees, shrubs, plants
- Fire Dept. service charge
- Credit card, fund transfer card, forgery, and counterfeit money
- Inflation guard
- Loss assessment
Coverage E – Personal Liability: $100,000 included
Coverage F – Medical Payments To Others: $1,000 (per person) included
- Claim expenses
- First aid expenses
- Damage to property of others
- Loss assessment
Liability coverages will include coverage for bodily injury, damage to property, costs for defense associated with a suit that may be brought against the insured. It also qualifies you for umbrella protection of up to $2 million (this seems low) if you choose to have more liability protection. Endorsements will apply for all policies which exclude animal liability coverage.
You are able to contact the claim department for Pacific Specialty 24/7 via fax, phone, or email and you can also report claims online by way of the customer portal where you are able to follow the claim as it progresses. Customer service has been given a reputation by a multitude of folks for being unresponsive, unfriendly, and unwilling to help.
Pacific Specialty does not have a good reputation as far as customer reviews represent. Some are actually seeking legal representation for the company’s unwillingness to process legitimate claims. They were treated horribly by this company and their representatives. Others indicate they are unresponsive by phone or email, very bad company to deal with. They would sincerely not recommend this company to anyone who needs homeowners insurance. There was actually one happy person who was satisfied with customer service and pleased with the company’s rates.